Some Windows XP users can no longer access HL Online


We recently upgraded this website's servers to improve security. Unfortunately, that means that clients using computers with Windows XP as their operating system can not access their HL Online accounts using Internet Explorer or Safari as their browsers. 

We have three options to suggest for accessing your account: 

  1. Upgrade your computer's operating system to Windows 7 or 8. This is the option we recommend, because continuing to use a computer with XP as its operating system exposes you to serious security risks.
  2. Use a different computer with an operating system newer than Windows XP, such as Windows 7, 8, or 10 -  or an Apple computer.
  3. Use another device, such as a tablet, iPad, or smart phone. 

We regret the inconvenience. Unfortunately, each computer is slightly different, so we cannot give you definitive advice on how to fix this problem. If you continue to have trouble accessing your account, you should contact whoever normally provides you with technical support on your computer.